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Frequently Asked Questions

What are Classroom Essentials and Les indispensables du prof?

Classroom Essentials, or Les indispensables du prof in French, is Scholastic Canada’s teacher resources hub. Educators and parents can shop from thousands of educational products including the latest Canadian classroom resources, teacher supplies, skill-building manipulatives, French Immersion resources, furniture and flexible seating, rewards, and more! Request a catalogue or browse the ecommerce store or digital version of the catalogues on the digital catalogues page, accessible from the navigation menu. Reading Club Bonus Bank Rewards and Book Fair Rewards can be redeemed from these catalogues. To request a copy of the catalogue, contact Customer Service.

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What is Scholastic Reading Club?

Reading Club is a recreational reading program for children that’s free to belong to and partners with teachers and parents in nurturing reading skills. The program also supports classrooms by providing Reading Club Bonus Bank Rewards to teachers for free books and resources. Teachers run Reading Club by enrolling to receive monthly flyers filled with curated, seasonally correct books for children. These flyers are shared with students and their families, and Reading Club Bonus Bank Rewards are earned through orders. Currently Reading Club is hosted within the Classroom Essentials site.

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Who can run Scholastic Reading Club?

All Canadian teachers, librarians, and administrators within schools can run Reading Club. Reading Club accounts can be set up for home schools and daycares. If you are a home school, please send a signed letter of verification, on School Board, Home School Association, Ministry of Education, Town Council, or On-line school letterhead, stating that you are homeschooling your children. Please remember to include the number of children and their ages. Daycares need to provide their contact information, physical address, and a copy of their license.

Please send letters and documentation to:

  • Customer Service Database Administrator
  • Scholastic Canada Ltd.
  • 175 Hillmount Road
  • Markham, Ontario
  • L6C 1Z7

Or send us an email or fax:

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Why order from Reading Club?

Reading Club supports classrooms! Every order placed using a Class Code earns Reading Club Bonus Bank Rewards on rewardable items. Every year our team of Product Specialists goes through thousands of books published for children from Pre-K to Grade 8, in English and French, and selects the best grade-level appropriate titles. You'll find an incredible collection of new and classic books that are hand-picked to support your student’s/child‘s reading level and interests, and the Canadian curriculum! Reading Club offers exclusive paperbacks of favourite series, and books at affordable prices. Reading Club also offers exclusive activity kits to extend learning beyond the classroom.

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How do I order?

Creating an Account

Click ‘My Account’ in the top right corner, and select ‘Create an Account’ from the menu that drops down and follow the prompts.

Teachers: On the second window make sure that you select ‘Yes’ to the question ‘Are you an educator?’

Parents: On the second window make sure that you select ‘No’ to the question ‘Are you an educator?’

After completing the information, you will be sent a confirmation email. You need to click the link in that email in order to finalize the creation of your account. Once you click the link in the confirmation email, you are now ready to shop. Please note: if you want to receive program updates and promotions from Reading Club, you need to select ‘Yes, send me promotional emails for Reading Club’. For more details about Class Code, read: FAQ Class Code.

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What are Reading Club Bonus Bank Rewards?

Reading Club Bonus Bank Rewards support classrooms! Reading Club Bonus Bank Rewards can be redeemed by Reading Club educators for books and resources from Scholastic Reading Club, Scholastic Education, Classroom Essentials or Les indispensables du prof, and Scholastic Magazines. Reading Club Bonus Bank Rewards are earned when a Reading Club educator’s Class Code is used on any customer’s order that contains rewardable items. Every purchase made with Class Code(s) earns a total of 20% of the rewardable order value in Reading Club Bonus Bank Rewards. Reading Club Bonus Bank Rewards have no monetary value and are not a medium of exchange, are not transferable, and are not for resale.

Full Terms and Conditions

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What is Class Code?

Class Code is a unique code given to teachers who run Reading Club that links all orders placed back to the classroom. Every order for rewardable items placed using this code will send Reading Club Bonus Bank Rewards directly to the teacher’s account to help them select free books and resources for the classroom. Any item that is tagged with a gold star and states “Earns Rewards with Class Code” on the product detail page on scholastic.ca/readingclub is a rewardable item. Items that are not eligible for rewards are identified on the Shopping Cart page. You can use multiple Class Codes to reward multiple teachers with one order.

How to Find and Use a Class Code

Creating a Class Code

Teachers: You will be automatically assigned a unique Class Code when you answer ‘Yes’ to the questions ‘Are you an Educator?’ and ‘Are you running Reading Club?’ during the account creation process. If you already have an account and you answered ‘No’ to either of these questions, you can change your answer at any time. Just sign into your account and go to My Profile (accessible by clicking My Account in the top-right corner). Your Class Code will be automatically applied to any orders that you place.

Finding a Class Code

Teachers: Once you have been assigned a Class Code, you can find it online in the My Account drop-down menu on the homepage. If you need assistance getting your Class Code please call Customer Service. If you want to look up another teacher’s Class Code, please use the ‘Find a Class Code’ link in the Class Code section during checkout.

Parents: If your child’s teacher has not already shared their Class Code for you to use, you can look it up once you have signed in to your account. (Don’t have an account? See the ‘How to Create an Account?’ section on this page.) Once you are signed in to your account, click the ‘Find a Class Code’ link and follow the instructions. If you cannot find your child’s teacher’s name, or you can find their name but they do not have a Class Code, please reach out to them directly. They may need to adjust their profile settings.

Using a Class Code

Teachers: Once you have been assigned a Class Code, it will be automatically applied to any orders that you place. If you wish to share your Reading Club Bonus Bank Rewards with other teachers, you can add additional Class Codes in the Class Code section during checkout. Please note: your own Class Code is the only Class Code that will ever be automatically applied to your order. Class Code cannot be applied to orders paid using Book Fair Rewards or a Purchase Order.

Parents: If you already know the Class Code(s) you are using then you will be presented with an option to enter the Class Code(s) when you sign in to your account. If you do not know the Class Code(s) you are using then you will also be presented with an option to look up any teacher’s Class Code. If you skip or miss either of these steps you will be given another option to look up and enter Class Code(s) in the ‘Class Code’ section on the last page of the checkout process. The teacher(s) who earn Reading Club Bonus Bank Rewards will not be able to see the details of your order, but they will see that you have ordered and how many Reading Club Bonus Bank Rewards you earned for their classroom(s).

Full Terms and Conditions

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How do I find items to buy?

There are many ways to shop on our site.

1. Using paper flyers: Did you receive a paper Reading Club flyer? Go online, search products by title or item number, and click ‘Add to Cart’ on the item once you’ve successfully searched.

2. Using Digi-Flyers: Click directly on the item you wish to purchase. A new window will open with the product detail. Click ‘Add to Cart’ to select an item you wish to purchase. Every time you click on a new item, a new window will open. Please note: all purchases will be added to the same cart.

3. Searching on the site: Use the search bar to enter keywords, item numbers, titles, themes, or author names. You can filter any search result by clicking on ‘Show Filters’ at the top-right of any search results page. Click ‘Add to Cart’ on the item once you’ve successfully searched.

4. Browse the site: Click on banners and links that interest you to see specialized lists of items created for you by Scholastic Editors.

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Wishlists

Wishlists are a way to remember and organize items that you do not wish to purchase now.

How do I create and use a Wishlist?

To create a Wishlist, click on ‘My Account’ and select ‘My Wishlists’ from the drop-down menu. From there, select ‘Create a New Wishlist’. You can create up to 10 Wishlists.

To view a wishlist, click on the name of the Wishlist on your ‘My Wishlists’ page.

While viewing a Wishlist, you can move items to your Shopping Cart by clicking ‘Add to Cart’. You can delete an item from a Wishlist by clicking the garbage can icon beside the item.

How do I add items to a Wishlist?

When viewing a Product Detail Page, click ‘Save to wishlist’. You can then select the Wishlist you want to save the item to by clicking the plus sign. The plus sign will then turn into a checkmark, which is how you know your item has been added.

When viewing search results, a heart with a plus sign is located in the top right corner of an item. Click on the heart symbol to add an item to your desired Wishlist.

When viewing your Shopping Cart, there is an option to ‘Move to wishlist’. You can then select the Wishlist you want to save the item to by clicking the plus sign. The plus sign will then turn into a checkmark, which is how you know your item has been added. The item will be removed from your Shopping Cart.

You can’t add items to a Wishlist directly from the ‘My Wishlists’ page.

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Payment

Payment Options: We accept credit card (Visa, MasterCard, American Express), Visa Debit, and PayPal. We also accept valid/authorized school or district Purchase Order numbers, Reading Club Bonus Bank Rewards, and Book Fair Rewards.

Educators: Using Reading Club Bonus Bank Rewards, Book Fair Rewards, or Purchase Orders:

To redeem Reading Club Bonus Bank Rewards, please enter the amount you wish to use in the Bonus Bank Rewards field which will be visible in the second stage of checkout. Your Bonus Bank balance will be visible at the top of the screen. Tip: enter any coupon codes you are using before entering the Reading Club Bonus Bank Reward amount that you wish to redeem, so that you will know your accurate pre-reward total. You can use Reading Club Bonus Bank Rewards to pay for shipping charges and taxes.

To redeem Book Fair Rewards, select this payment method during checkout and proceed with your order as usual. Important note: when you choose to pay using Book Fair Rewards, your order value must be covered in full by the redemption. The oldest rewards associated with your school will be redeemed first. Orders paid using Book Fair Rewards must be shipped to a school. Class Code cannot be applied to orders paid using Book Fair Rewards, therefore these orders cannot be used to earn Reading Club Bonus Bank Rewards or qualify for free shipping.

To pay by Purchase Order, select this payment method during checkout and proceed with your order as usual. When you choose the Purchase Order payment option at checkout, a bill will be sent to your school address. For your reference, this bill will include the PO number you provided during checkout. Important note: When you choose to pay via Purchase Order, you are acknowledging that your school or school board will pay for the order using the Purchase Order number provided, and that further documentation from your school is not required to process the order. You must be an educator to submit a Purchase Order. Class Code cannot be applied to orders paid using a Purchase Order, therefore these orders cannot be used to earn Reading Club Bonus Bank Rewards or qualify for free shipping.

Tax Exempt Customers: If the school you are shipping to has a tax exemption certificate on file with us, tax will not be charged on your order. If the school is tax exempt but does not have a tax exemption certificate on file with us, please forward your school’s tax exemption documentation to custserve@scholastic.ca. We will notify you when the school account has been updated. If you are personally tax exempt, please place your order as normal. After submitting the order, email your tax exemption documentation to custserve@scholastic.ca along with your order number, and we will credit the tax amount back to your credit card once your order ships.

Outstanding Balances: To pay an outstanding balance please contact Customer Service

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U.S. Customers

U.S. customers can order some products from Scholastic Canada, but the website does not support international orders. If you are located in the U.S. please contact Customer Service and a representative will be happy to help you place an order and provide a quote on shipping.

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Shipping & Returns

Shipping

All packages are shipped standard with the most appropriate carrier. Delivery times vary depending on both distance and seasonal fluctuations in volume. You will receive an email to notify you when your order has shipped from our warehouse in Markham, Ontario. To view your order’s status select My Account in the navigation bar and then choose My Order History. Under View Details, you will be able to access the details of the order: order number, order value, date the order was submitted, order status (if it is being processed or if it has been shipped). If the order has shipped there will also be a tracking number which you can use to track your order’s progress.

Shipping Charges

Orders up to $75 (pre-tax order value) – Your Shipping & Handling charge is a flat rate of $7.50

Orders $75 & up (pre-tax order value) – Your Shipping & Handling charge is 10% of your pre-tax order value

Orders $40 & up (pre-tax, post-coupon redemption) when using a Class Code – Shipping & Handling is FREE!

Shipping & Handling rates are subject to change.

Oversized Shipping Surcharges: Items designated as ‘Oversized’ are subject to an additional $15 shipping surcharge per oversized unit shipped. Free shipping does not apply to these surcharges; they will be applied regardless of whether the standard shipping charges have been waived for the order.

Purchase Orders and Book Fair Reward Orders: Class Code cannot be applied to orders paid by Purchase Order or with Book Fair Rewards, therefore these order types cannot qualify for free shipping.

Returns

Please complete a Return Form, and then contact Customer Service. Let us know what you want to return and why, and we’ll provide you with a return authorization number. Once your paperwork is ready, please forward all returns to the following address:

    RETURNS DEPARTMENT
  • Scholastic Canada Ltd.
  • 175 Hillmount Road
  • Markham, Ontario
  • L6C 1Z7

For more specific details about our Returns Policy, please refer to the Returns page.

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The Classrooms Care Program

Each year, Scholastic Canada and Reading Club partner with nonprofit organizations who help get books into the hands of kids who need them, across Canada! Classroom teachers can register their class to read 100 books, including books read at home, as read-alouds, and in the classroom—and Scholastic will donate! This wonderful program empowers students to make a positive impact on the world, while also engaging them in reading. To learn more about Classrooms Care, visit scholastic.ca/classroomscare.

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Flyers & Catalogues

How do I use Digi-Flyers/Catalogues?

Digi-Flyers are online flyers and catalogues that allow you to flip through the pages as you browse from your computer, phone, or tablet. Best of all, you can share them with your family or friends through email, Facebook, Google Classroom, and more.

Where can I find Digi-Flyers/Catalogues?

You can find the link to Digi-Flyers in the navigation menu. Make sure to sign up for our promotional emails to receive the new Digi-Flyers directly!

How can I share and download the Digi-Flyers/Catalogues?

To share, select the Share icon located at the bottom of the Digi-Flyer. You can then select which platform you wish to share it on. To download, select the Download icon located at the top of the Digi-Flyer. The Digi-Flyer will open a PDF in a new browser window. You can then choose to download or print the flyer.

How do I get paper flyers to hand out to my class?

If you are a classroom teacher, go to your Account Preferences and answer these questions: 1. Are you running Reading Club? Or do you want to run Reading Club? (Answer: Yes) 2. Do you want paper flyers to distribute to your students? (Answer: Yes) 3. How many flyers do you need for your class? (Enter #) 4. Which flyer language(s) do you want? (Answer: English or French or Both)

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The Scholastic Reading Club Teacher Advisor Group

This group was created for all teachers who run Reading Club in their school as a way to build a bigger community of like-minded individuals who want to help influence, improve and share the benefits of the Scholastic Reading Club program. This group will also allow us to better communicate Reading Club updates, changes, reminders, and rewards!

All advice or suggestions given by our membership are greatly appreciated, reviewed, and recorded by Scholastic Reading Club staff. We do our best to take the advice and suggestions given and use them to make improvements to the program and products we offer.

All Teacher Advisory Groups are monitored by staff of Scholastic Reading Club. You will recognize Scholastic staff by their first name, followed by, “At Scholastic.”

While all members of the Scholastic Teacher Advisor Group are expected to act appropriately when referencing Scholastic on any Social Media platform or conversations, Members are not considered employees or formal representatives of the company.

Any content shared in the group should relate in some way to books, reading, school, Scholastic, and other related themes. Any content containing demeaning, hateful, or otherwise inappropriate material contrary to the mission and values of Scholastic Reading Club will be removed along with their author.

How to join the Scholastic Reading Club Teacher Advisor Group

If you know a teacher who is already running Reading Club in their classroom and think they would benefit from this group, please share this link: scholastic.ca/teacheradvisoryboard. Directions to join this group can be found on the page under, “How to Join.” All requests to join the Teacher Advisor Group will be carefully reviewed by Scholastic Reading Club Staff and Group Administrators.

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Glossary

The Maple Leaf Symbol

The maple leaf symbol is used for “Canadian interest,” which includes: Canadian content, Canadian setting, products created in Canada, products by creators who are citizens or residents of Canada, products that follow Canadian curriculum standards, and products that use Canadian spellings and measurements.

Digi-Flyer

Digi-Flyers are virtual, clickable flyers and catalogues. Click directly on the item you wish to purchase. A new window will open with the product detail. Click ‘Add to Cart’ to select an item you wish to purchase. Every time you click on a new item, a new window will open. Please note: all purchases will be added to the same cart.

Quick Shop

If you have one of our print flyers or catalogues, Quick Shop is an easy way to add multiple products to your cart quickly using just the product item numbers.

Reading Level: GRL

During the school year, your child may be assessed by their teacher and be asked to read from a benchmark book (one considered standard for the grade). Kids may also be asked to answer questions about the text or retell the story. Their teacher will help determine a suitable Guided Reading Level (GRL) and books for your child. Under GRL, books run from A to Z, with A being easiest. Your child will gradually move step by step into more difficult text. At home, you can support the reading in the classroom by providing books at the appropriate level for your child to read independently.

Reading Level: DRA

DRA stands for “Developmental Reading Assessment''. Similar to GRL, at the beginning of the school year your child will read a benchmark book to the teacher and then retell the story. The teacher then scores your child on a range of skills, such as accuracy of reading, comprehension, and fluency. This system starts with level A, for the easiest books, and then switches to numeric levels, running from 1 to 80.